When you contact us, request a quote, or enrol in one of our learning portal courses, we collect information such as your name, email address, phone number, country, travel dates, dietary requirements, and payment details. We also collect basic technical information (IP address, browser, page visits) so we can improve the site.
We use your information to plan your safari, send quotes and itineraries, process payments, respond to questions, send relevant updates about your trip, and improve our website. We never sell your information to third parties for advertising purposes.
To deliver your trip we share necessary details with lodges, transport providers, guides, and payment processors. They are bound to use your information only to fulfil our booking and to keep it confidential.
We use minimal cookies to remember your language preference and keep your sign-in session active in the learning portal. No third-party advertising cookies are used. You can clear cookies anytime via your browser settings.
We retain booking records for as long as required for legal and tax purposes (typically 7 years), and account details on the learning portal for as long as you remain an active learner. You may request deletion of personal data we no longer need to keep by contacting us.
You can request a copy of the personal data we hold about you, correct anything that's wrong, or ask us to delete it. To exercise any of these rights, contact us via the contact page.
We protect your information with industry-standard safeguards: encrypted connections (HTTPS), hashed passwords, controlled access for staff, and regular security reviews. No system is 100% impenetrable; please use a strong, unique password on the learning portal.
We may update this policy occasionally. The current version is always available on this page; we'll note the date of the last revision if material changes are made.
Questions about how we handle your information? Reach out via the contact form or by email — we're happy to help.